The Royal College of Chiropractors Quality Awards

Patient Partnership Quality Mark: (PPQM)

Meeting Patient Expectations

PPQMlogo (5K)

The Royal College of Chiropractors Lay Partnership Group (LPG), is a forum that provides a patient and public viewpoint with regard to College business, and develops initiatives to support patient advocacy.

The Patient Partnership Quality Mark (PPQM) is awarded to recognise excellence in terms of meeting patient expectations. The practice has held this since 2006. Practices are required to demonstrate that they meet patient expectations in a wide range of areas, as identified by the lay members of the LPG, including the following:

  • Accessibility
  • Booking systems and out-of-hours cover
  • Cleanliness and safety
  • Privacy
  • Communication
  • Patient education
  • Record keeping
  • Other forms of care offered

Practices are also invited to explain how they undertake other activities to meet patient expectations in ways not envisaged by the LPG.

Clinical Management Quality Mark (CMQM)

Managing the Clinical Environment

The Clinical Management Quality Mark (CMQM) - was launched in 2008/9 to complement the PPQM. The practice has held this since 2009

CMQMlogo (5K)

The CMQM recognizes excellence in terms of operating within a structured and managed clinical environment. Applicants must demonstrate excellence in a range of areas including:

  • clinical audit,
  • risk management,
  • incident reporting,
  • outcome measurement,
  • patient satisfaction,
  • emergency procedures and operational policy.


Joanne Oaten
Jack Pullen
Tim Jay
Philip Jones

Tel: 01823 660700

Opening Times

Monday 9am - 6pm
Tuesday 2pm - 6pm
Wednesday 9am - 12:30pm
Thursday closed
Friday 9am - 6pm

or at
at the following times

Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 8am - 1pm

Find Us

Wellington Chiropractic Clinic
109 Priory
TA21 9EW
Tel: 01823 660700

Approved by all major insurance companies including BUPA, WPA, AXA/PPP, Simply Health, Cigna and more, please ask for details